This privacy notice outlines the processing and collection of personal data by Fjord Resort, legally registered as Wangen Apartments AS.
If you have questions about how we handle your personal data, please contact: hello@fjordresort.no
Processing Purpose:
We collect and process personal data for the following purposes:
- – Recordkeeping for future engagements
- – Contract arrangement for service use
- – Organization and processing of invoice payments
- – Analysis of booking patterns and behaviors for service improvement
- – Marketing through remarketing and targeted advertising
- – Delivery of purchased products and maintenance of logistics
Your personal data may be aggregated for statistical research and reports, ensuring anonymity.
Types of Personal Data:
We may obtain the following data directly from you or from a third party:
- – Name
- – Email address
- – Mailing address
- – Telephone number
- – Time of travel
- – Payment information
- – Activities and accommodation purchased
- – Health information related to disability or allergies
Website Visitor Data:
We use Google Tag Manager and Google Analytics for anonymized data collection, including:
- – Time of site visit
- – Time on site
- – Interactions with the site
- – Browser, operating system, and platform
- – IP location
- – Language of browser
- – Chat logs (if customer uses chat function)
You may opt-out of data collection by adjusting your cookie settings. View list of cookies used below.
Online Customer Data:
Personal information is stored for up to 5 years for legal compliance and may be retained longer for outstanding payments or legal disputes.
Business to Business Customer Data:
Similar to online customer data, business-related information is stored for up to 5 years for legal compliance.
Recipients of Newsletters:
Newsletter subscription information is processed based on consent and deleted upon unsubscribing.
Retention Periods:
We keep your personal data as long as there is a statutory or legal requirement to do so, or to provide the services for you in accordance with our contract. For accounting or auditing purposes, we may retain your personal data for a period after our direct business dealings have ended.
We are legally obligated as per the Norwegian Law of Bookkeeping Chapter 5 (Bokføringsloven) to store any data pertaining to financial transactions for up to 5 years.
Data Storage and Transfer:
We store your personal data on systems located within the European Economic Area (EEA), which comprises the members of the European Union, Norway, Iceland, and Lichtenstein.
Cookies:
We use various cookies for personalized advertising, analytics, and tracking across platforms:
- 1P_JAR: Personalized advertising from Google and Youtube
- ANID: Ads across the web through Google
- CONSENT: Google analytics. Used for analysis data to understand how users use the website.
- IDE: Ads across the internet.
- NID: Google ads on, for example, search, latest searches, last ads printed, and more.
- _fbp: Notifies Facebook that you have visited this page. For personalized ads on Facebook.
- _ga: Google analytics. Used for analysis data to understand how users use the website.
- _gcl_au: Google analytics. Used for analysis data to understand how users use the website.
- _gid: Google Analytics. Used to separate users from each other.
- _hjIncludedInSample: Hotjar cookie. This cookie tells Hotjar if the user in question should be included in surveys set up in Hotjar.
- _hjid: Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to maintain the random user ID, unique to that site in the browser. This ensures that the behavior of subsequent visits to the same site is attributed to the same user ID.
- _scid: Snapchat unique id.
- _scat: Snapchat uses this cookie to deliver ads, make them more relevant and meaningful to consumers, and track the effectiveness of advertising campaigns.
- cbbe: Used by the booking tool Citybreak in connection with booking accommodation and activities in the website booking solution.
- citybreak_online: Used by the booking tool Citybreak in connection with booking accommodation and activities in the website booking solution.
- fr: Facebook tracking for ads.
- online3_797125867_en_en: Used by the booking tool Citybreak in connection with booking accommodation and activities in the website booking solution.
- AA003: Atlas solutions (Facebook): Collects information on visitor behavior on multiple websites. This information is used on the website to optimize the relevance of advertisements.
- ATN: Atlas solutions (Facebook): Targets ads based on behavioral profiling and geographical location.
- Ely_Apsis: Profile Cloud uses this cookie to analyze website behavior to deliver tailored marketing.